Abslutely fantastic!!! We are a bunch of cyclists from Singapore that just finished a ride from Hualien, Taroko Gorge, Fengbin and Taitung. As it was going to be a short trip we decided to not bring our bikes to Taiwan but instead to rent them. Best decision we made was to rent from Bike Express Taiwan. Great bicycles (we are a bunch of quite fussy folks when it comes to bikes), great service (they dropped off and picked up the bikes very, very promptly), friendly and accommodating (although we never met but Lois and I transacted very easily online). It was such a good experience that we were planning a comeback to do the unfinished business of Taitung to Taipei via the west and yes, we will be renting the bikes from Lois once again.